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THE HELP LIBRARY

Good questions.
Clear answers.

From your first purchase to activation and support. Find the next step without the guesswork.

Find your answer
01

Before you buy

How do I choose the right product?

Check the product description and select the correct variant, duration, region and account type before paying. If you are unsure, contact support before purchasing.

What does “Own Account” mean?

It means the product is intended for use with your own account. Follow the product-specific activation instructions and check any eligibility or country requirements.

Does every product work in every country?

No. Some products have region or account-country restrictions. Read the selected product and variant carefully before buying.

What does “Lifetime” mean?

Refer to the individual product description for the access model, renewal or replacement conditions and warranty period. Access duration and warranty coverage are not necessarily the same.

Can I buy in bulk or resell products?

Check the volume discount tiers and resale conditions of the specific product. Key expiry, storage, activation and branding conditions can differ between products.

02

Payments & orders

Which payment methods can I use?

Use the payment methods shown at checkout for your order. Availability may vary; the checkout displays the options currently offered.

How do volume discounts work?

Where available, quantity-based discounts are shown for the product. Check the final total at checkout before paying. Do not assume discounts apply equally to all variants.

Can I combine a coupon with a volume discount?

This depends on the product configuration and coupon conditions. Review the checkout total to see which discount is applied.

Where can I find my order?

Open My orders from your customer account, or use the order link in your confirmation email. Keep your order number and purchase email for support.

My payment is pending. Should I pay again?

Do not submit another payment immediately. Check the status on the original order page. If you were charged but the order is still pending, contact support with the order number and payment reference. Never share full payment-card details.

03

Delivery & activation

How long does delivery take?

Timing depends on the product, payment confirmation and delivery method. Some products are delivered automatically; others require activation or processing. Read the product instructions for applicable estimates.

I have paid but cannot find my product. What should I do?

Open the order page and check its delivery details. Also check your email and spam folder. If there is an error or the item is missing, contact support with your order number instead of buying it again.

Does “Delivered” mean my service has already finished?

Not always. Delivery of a key or activation link is separate from redeeming it or completing a social service. Follow the delivered instructions and use the tracking page when provided.

How do I activate a key or link?

Use the activation page specified in your order and follow the instructions for that product. Check your account and region before redeeming. Some keys or credential-reveal actions can only be used once.

My key or account does not work. What should I do?

Check the instructions and product requirements, keep the error message and any required evidence, and contact support. Do not publish keys, passwords or private activation links.

04

Social Boost

How do I start my Social Boost order?

Open the private activation link delivered after payment. Enter the requested destination, check the requirements and confirm activation. Payment alone does not start a service that requires this step.

Which link should I submit?

Use the profile or content link requested by the selected service. Followers and content engagement may require different destinations. Follow the activation page instructions; do not substitute a short share link when a full URL is required.

Does my profile or post need to be public?

The destination must meet the requirements shown during activation. When public access is required, keep the profile or content public and accessible while the order is being processed.

Where do I track my order?

Save your private activation or status page. It shows the available order status and tracking ID. Give that ID to support if you need help, but do not publish the private link.

What if my order is delayed, canceled or partially completed?

Check the status page and contact support with your store order number and tracking ID. Do not place a duplicate order for the same destination to try to fix a delay. Completion times depend on the selected service.

05

Warranty & support

What warranty does my product have?

The coverage period, conditions and required evidence are listed in each product description. There is no single warranty period for the whole store. Read these details before purchasing.

Do I need to record a video?

Some products require an uninterrupted recording from a specified point, such as before purchase or before revealing credentials. Follow the exact requirement in the product description; it is not the same for every product.

Can I request a refund or replacement?

Requests are reviewed under the product conditions and the store refund policy. Contact support with your order details and required evidence. A replacement or refund is not automatically available for every issue.

What should I send to support?

Include your order number, purchase email, a short explanation and relevant screenshots or the required video. For Social Boost, include the tracking ID. Share personal details only in a private support ticket.

Where can I get help or watch tutorials?

Use the Support page to reach the official Discord, or visit Tutorials for the available video guides. Use only the official support links in the store.