Legal · Purchase protection

Clear rules for refunds and replacements.

Last updated December 3, 2025

This policy regulates the conditions under which Premium Supermarket may accept or reject refund, replacement or purchase-issue requests related to an order.

No refunds are issued under any circumstances unless Premium Supermarket expressly decides otherwise.
The standard resolution for a valid issue will be a replacement, when applicable.
Purchasing any product implies full acceptance of this policy.

The general warranty period is 15 days from product delivery, unless otherwise expressly stated.
Nitro Tokens have a strict 1-hour warranty from delivery.
Some products may have additional specific conditions stated in their own description.

In order for a request to be reviewed, the user must provide complete and verifiable proof of the issue.

Evidence must be clear, continuous and sufficient to demonstrate that the issue existed from the moment the product was delivered.
If the evidence provided is incomplete, edited, ambiguous or insufficient, the request may be rejected.
The final decision regarding the validity of any proof belongs exclusively to Premium Supermarket.

For FA (Full Access) accounts, a continuous video recorded from before the purchase is mandatory.
The video must include payment, delivery of the product and the first usage attempt, without cuts or edits.
This same standard applies to products or services that can be modified by the customer, such as tokens, activation codes or direct-use memberships.

Any change to credentials, email, data or sensitive product information automatically voids the warranty.
Incorrect use of the product or failure to follow the instructions provided may invalidate any request.
If the user modifies the product or uses it outside normal conditions of use, no replacement or favorable review will be granted.

Products affected by revocation waves or mass external actions (for example Spotify, Nitro or similar services) are not covered.
If an external supplier is proven to have scammed or failed to deliver, Premium Supermarket is not obliged to issue a refund or replacement.
No refunds will be issued for issues related to holds, limitations, reviews or restrictions applied by external payment platforms.

If the server is terminated or suspended (T3rm3d), all warranties are automatically void.
In such cases, no replacements or pending reviews related to open tickets will be processed.