Legal · Privacy

Your data, handled responsibly.

Last updated December 3, 2025

This Privacy Policy explains how Premium Supermarket collects, uses and protects the information provided by users when making purchases, using our services or contacting support.

We may collect different types of information when you use our website or services:

Basic purchase data, such as email address, purchased product and order details.
Payment-related information processed through authorized external platforms.
Messages, tickets or conversations sent to support.
Basic technical data necessary for site operation or fraud prevention.

Process orders and deliver products or services correctly.
Provide customer support and resolve issues.
Verify transactions, prevent abuse and improve security.
Manage access to services, tickets and order-related communications.

Payments may be handled by external providers such as card processors, digital wallets or crypto-related services.

Premium Supermarket does not directly store full banking information or complete card details.
External platforms may collect and process information according to their own privacy policies.
The user is also responsible for reviewing the policies of the payment providers used.

Messages sent to support may be reviewed in order to resolve issues or verify requests.
Information provided in tickets may be kept as long as necessary to manage the case.
Evidence submitted by the user may be used exclusively to validate incidents, replacements or internal checks.

We do not sell our users’ personal information.

We may share the minimum necessary information with external providers when required to process an order or provide a service.
We may also disclose information when necessary to prevent fraud, abuse, disputes or to comply with applicable legal obligations.

We retain information for as long as reasonably necessary to operate the service, resolve issues and comply with internal or legal obligations.
We apply reasonable measures to protect information against unauthorized access, abuse or misuse.
However, no system can guarantee absolute security.

The website may use cookies or similar technologies to improve user experience and support essential functions.
Certain technical data such as browser, device or access information may also be collected for security and operational purposes.

The user may request a review or update of certain data when reasonable and applicable.

Requests must be made through official support channels.
We may request additional verification before modifying or deleting information associated with an account or order.

Premium Supermarket may modify this Privacy Policy at any time to reflect operational, technical or legal changes.

The user is responsible for reviewing this page periodically to stay informed.